1. Who we are
FrictionIndex operates this platform. This policy explains how we collect, use and protect personal data in connection with the Platform. This policy is governed by the laws of England and Wales and applicable UK data protection legislation including the UK GDPR.
2. Data we collect
We collect data you provide directly, including your name, work email address, organisation name and any other information submitted via contact or registration forms. We also collect technical data such as IP addresses, browser type and usage data when you access the Platform, which may be collected via cookies or similar technologies.
3. How we use your data
We use your data to provide and manage your access to the Platform, communicate with you about your account or enquiries, send service-related notifications, and improve the Platform. We do not sell, rent or share your personal data with third parties for marketing purposes.
4. Legal basis for processing
We process your personal data on the basis of contract performance (to provide the service you have requested), legitimate interests (to manage the Platform and improve our services), and consent where applicable.
5. Data retention
We retain personal data for as long as necessary to provide the service and comply with legal obligations. Account data is retained for the duration of your subscription and for a reasonable period thereafter. You may request deletion of your data at any time by contacting us.
6. Your rights
Under UK GDPR, you have the right to access, correct, delete or restrict processing of your personal data, and to object to processing or request data portability. To exercise any of these rights, please contact us via the Contact page. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Cookies
We use cookies and similar technologies to maintain your session and improve your experience on the Platform. Please see our Cookie Policy for full details.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will notify users of material changes where possible. Continued use of the Platform after changes are posted constitutes acceptance of the revised policy.
10. Contact
For any privacy-related queries or to exercise your rights, please contact us via the Contact page.